E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services and live chat support outsourcing services.
How does outsourcing of email support services work?
A knowledge base of frequently asked questions and answers, will be created in collaboration with our clients’ needs and requirements. The knowledge bases are continually updated and improved, based on our agent’s interactions with customers. Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client’s processes, products and services. The online knowledge base can also be used, in order to provide immediate personalized responses to all the customer queries.
What services can I expect from Livebizops as outsourced email support services partner?
We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues. Our email services are comprehensive and include.
The Technology we use for providing Email Support Services.
We at Livebizops your integrated email support services partner, provide a very reliable and flexible system that responds promptly to the customer queries. Combined activities like direct mailing and call center follow-up together, can more then double your normal response rates. To increase the efficiency levels, these activities should be well focused and should involve timely use of telephone, as a means to lift overall direct mail response. Direct mail campaign is a resource intensive business, if all the essential elements for success are carried out properly. Outbound call centers, execute and follow-up every aspect of your direct mailings, by providing specialized services. The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up can considerably increase quantity and quality of the produced leads.