We provide internal and external help desk functions with a single point of contact for your customers and/or users. We use state-of-the-art technology such as intelligent telephone systems, e-mail, facsimile, and web forms to implement a system of best practice for delivering first level or “Tier 1” helpdesk services and customer support programs.
We develop and maintain best practices in a knowledge base and are available to assist you to resolve repeatable problems quickly.
Today’s contact center is widely recognized as a critical business function. It represents the ears of the organization, collecting valuable customer data that can lead to overall business improvement and increased customer satisfaction. Consequently, organizations don’t want to hand over their contact center operations to just any company. Nor do many want to hand over the entire operation.